You will need to login to the software during the setup.

Once downloaded, install the software and follow the prompts.

Click the Download for Windows button, as shown below.

Scroll to the heading, 'Get started with Drive File Stream' and click 'Download & Install Drive File Stream'.

After you're signed in, visit this URL:.

Click the Sign In button on the top right.

The old Google Drive folder on your computer is no longer required and can safely be deleted.

Open the Google Archive folder and press Ctrl+V or right click and choose Paste.

Go to the desktop and create a folder called Google Archive.

Select all files, and press Ctrl+X or right click and choose Cut.

Open the Google Drive folder on your computer.

Take a backup of the entire Google Drive folder on your computer.

Just to be safe, copy the files to a new location on the computer. These files are no longer synced between Google Drive in the cloud and your computer, and they are safely stored online in Google Drive. Click Backup and Sync from Google > Uninstall.Click Programs > Programs and Features.Important: DO NOT PROCEED past this point unless the Google Drive account is disconnected.

On your computer, click Backup and Sync icon in the system tray.To stop the existing sync process, you need to sign out of your account. You can check this by clicing on the Backup & Sync icon in the system tray (bottom right hand corner of screen). There are no files waiting to sync or sync errors. Finish syncingĮnsure the current Backup & Sync process is complete. If you are unsure about the steps, contact us for assistance. Please follow these steps to ensure you don't lose any files and get File Stream installed and working correctly. If you have 2 Factor Authentication configured, you will need to generate a device specific password prior to setting up File Stream. This process is detailed for Windows computers only. If you want to know the differences between the two programs, Google has a help document that details the two options: Compare Backup and Sync & File Streamīefore getting started, ensure you have your G Suite username (email address) and password handy as they will be needed during the setup process. The process of switching from Google Drive Backup & Sync to Google Drive File Stream requires careful attention to ensure you don't lose any files. Support Section Home > Knowledgebase > Google G Suite > Switch from Backup & Sync to File Stream Switch from Backup & Sync to File Stream

Google sync and backup disconnect